Delivery and Return Policy

Delivery Policy

Shipping Options:

We offer standard and express shipping options within Hong Kong. Choose the shipping method that best fits your needs at checkout.

Processing Time:

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with tracking information.

Delivery Times:

Standard Shipping: 3-5 business days

Express Shipping: 1-2 business days

Delivery times may vary based on location and carrier availability.

Return Policy

Return Window:

You have 7 days from the date of delivery to initiate a return. Items must be in 

their original condition, unused, and with all tags attached.

How to Return:

Contact our customer service at filson@alalba.com.hk to request a return authorization.

Pack the item securely in its original packaging.

Include a copy of your order confirmation and the return authorization.

Ship the package back to the address provided by our customer service.

Return Shipping:

Return shipping costs are the responsibility of the customer unless 

the return is due to a defective or incorrect item. In such cases, we will 

cover the shipping costs.

Refund Process:

Once we receive your returned item, we will inspect it and process your 

refund within 5-10 business days. Refunds will be issued to the original 

payment method.

Exchanges:

If you wish to exchange an item for a different size or color, please return the original item and place a new order.

Contact Us

If you have any questions or concerns about your order or our policies, please reach out to our customer service team at filson@alalba.com.hk or call us at +852 3971 0862.